Terms and Conditions
Acceptance of these terms and conditions is a condition of booking. Submission by you of a booking is your acknowledgement that you have read, understood and agreed to be bound by these terms and conditions.
Exclusively Cruising (a division of Yarra Valley Tourism Services Pty Ltd)
ABN: 35 107 526 607
Exclusively Cruising acts as an agent for airlines and wholesale travel companies and other suppliers providing services, including accommodation and transportation services. Exclusively Cruising is not a provider of services and has no responsibility for services provided or not provided by any party. No warranty or representation regarding the standard of any service or product is given. All bookings are made subject to the terms and conditions and limitations of liability imposed by those service providers. It is essential that you familiarise yourself with the terms and conditions and limitations of liability of those service providers as you will be bound by them.
If any travel service provider is unable to provide the services which you have purchased from them, your remedy shall lie against the provider and not Exclusively Cruising
Airfares are subject to change, withdrawal or alteration by airlines without notice, prior to the final ticketing process being completed. Any pre-reserved seating is subject to change at any time by the airlines. Individual airline conditions do apply and these can be obtained by contacting Exclusively Cruising, by contacting the airline direct, via phone or the airline’s web site.
Government tax, airport charge, fuel surcharges are current at time of booking but are subject to change without notice.
You consent to us supplying your billing, payment and identification information to third parties with whom you enter into transactions. We may also provide such personal information to third parties as is required to complete your booking.
You authorise us to disclose your credit card details to, and obtain information from, any financial institution or credit card issuer to verify the credit card and identification details that you provide. You also authorise your credit card issuer or financial institution to verify that the credit card and identification details you have provided to us are accurate.
You authorise us to take steps to confirm that there is sufficient credit on your credit card account to meet likely charges. For any payment by credit card, airline tickets will not be issued until authorisation has been obtained from the relevant card company. You authorise us to charge all fees incurred to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due on demand. Confirmed bookings are subject to your credit card approval for the transaction. Where your purchase by credit card is not approved, we will attempt to contact you but Exclusively Cruising is not responsible for any subsequent non-provision of services in the event we are unable to establish contact with you.
To ensure the highest level of transaction security we operate in conformity with the National Privacy Principles in the Privacy Act 1988 (Cth) and are committed to protecting the privacy and confidentiality of personal information.
Credit Card Fees
MasterCard and Visa incur a fee of up to 2%
American Express incur a fee of up to 3.5%
Credit card surcharges apply when paying by credit card. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider and not against Exclusively Cruising. In the event that payment has been made to Exclusively Cruising by credit card, you agree that you will not seek to claim back from Exclusively Cruising any credit card surcharges.
If any ticket has been issued that requires a change, for example to a date, a reissue fee will apply, at a fee of $110 per change plus any reissue fee payable to the airline.
All cancellations are governed by the terms and conditions of the airlines/operators booked for services. After confirmation, any cancellation of any component of your travel package will incur a $110, inclusive of GST, per person cancellation fee levied by Exclusively Cruising plus any cancellation fee that may be imposed by the travel provider as laid out in their conditions.
Your request for a refund of a booked product is governed by the terms and conditions of the supplier from which you have purchased the product. Many fares are non-refundable. Supplier charges or cancellation fees may apply to your particular booking. Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks.
Lost Ticket Fee
The fee incurred is $110 per ticket inclusive of GST, plus any supplier incurred fees. Tickets misplaced/lost by passenger must be fully paid for even when they have been lodged for a Refund/Lost Ticket Indemnity with the relevant supplier. Tickets submitted for refund must not be deducted from or offset against invoices; they will be submitted as per normal refund procedure.
For any amendment to a booking supplier fees will be levied in addition to our fee of $33 for each amendment.
All individuals departing from Australia must be in the possession of a valid passport. If your passport is due to expire within six (6) months of your return to Australia, then under normal circumstances you should obtain a new passport. However, this is often variable depending on the country you visit.
Please ensure you have a valid Passport and a Visa (as applicable) to the countries you are travelling to. The Australian Department of Foreign Affairs and Trade provides helpful information on applying for or renewing an Australian passport.
Please ensure that you have a valid passport well in advance of travel as either immigration authorities will not allow you to pass through customs and board your flight/ship without this documentation.
A helpful website available for travellers to obtain up-to-date information is at www.dfat.gov.au/travel/
A visa provides you with the authority as a non-citizen to travel to another country.
Visas are obtained from the issuing authority in Australia, usually an embassy. Visa requirements vary both by the country you are travelling to and the current citizenship you hold, so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy.
Either airline/cruise staff or immigration authorities may not allow you to pass through customs and board your flight/cruise without the appropriate Visa. See www.dfat.gov.au/travel/ for further advice.
It is your responsibility to ensure you have valid visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments and expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
All pricing is reflected in Australian Dollars (AUD) unless otherwise specifically denoted on the screen.
Health / Vaccinations
It is your responsibility to ensure that you are aware of any health requirements for your travel destination and to ensure that you carry all necessary vaccination documentation.
All travellers, regardless of the intended destination, should contact “The Travel Doctor” - TMVC (local call 1300 658 844) or your own doctor for professional advice prior to departure. You may also like to access the following websites, which are useful for recommendations on vaccinations required:
We strongly recommend that you take out comprehensive travel insurance when making a booking.
We do not endorse or recommend any particular travel service provider, nor do we vouch for the accuracy or completeness of the information provided by third parties in relation to their products and services. Information provided is provided in good faith, and is subject to amendment at any time without notice. You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available.
We are not liable for any inconvenience caused or expense incurred as a result of any unsuitability or non-provision of travel services for use in association with other travel services except to the extent that liability in relation to those matters may be imposed on us by legislation that cannot be excluded. Our role in relation to your travel arrangements is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable.
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control.
In circumstances where liability cannot be excluded, such liability is limited, in each instance, to the value of the purchased travel arrangements.
We accept responsibility for the performance and provision of our services and for the negligence of our employees, strictly on the basis that our liability is limited to, in each instance, the value of the purchased travel arrangements. To the maximum extent permitted by law, we do not accept liability in contract, tort or otherwise for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by third parties, or failure by us to complete bookings caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.
Prices are subject to availability and conditions. Although every care is taken, prices are not guaranteed and are subject to change without notice.